Job Summary
This role is the engine behind our successful client settlements. The Settlement Enablement Specialist drives the preparatory and closing stages of debt negotiation by serving as the primary liaison between the company and creditors. You will rapidly secure account intelligence, facilitate legal authorizations, and perform critical financial calculations to ensure our Negotiators have all the necessary tools for securing the best client settlements. You will be instrumental in accelerating the entire negotiation lifecycle, from managing high-priority pre-lit accounts to fast-tracking financial closures.
Core Functions & Deliverables
- Accelerate Negotiations: Proactively gather account placement and status details from creditors, ensuring negotiators have the most current information needed to act quickly.
- Drive Compliance: Manage the end-to-end process of sending and confirming Powers of Attorney (POAs) to creditors, immediately empowering the negotiations team.
- Financial Analysis: Accurately calculate client fund shortfalls required to finalize a settlement, supporting the client finance strategy.
- Quality Assurance: Act as the final checkpoint for settlement integrity: scrutinize creditor letters against internal system data to eliminate discrepancies and ensure 100% accuracy before completion.
- Strategic Team Support: Pivot quickly to support the highest-priority needs of all negotiation divisions (e.g., Priority, Finance) to directly impact and achieve the department's aggressive monthly performance targets.
Combined Required Skills/Abilities
- Exceptional organizational skills, a competitive spirit, and a high degree of responsibility.
- Outstanding written and verbal communication skills, complemented by strong active listening ability for effective creditor communication.
- Demonstrated ability to be highly detail-oriented and precise in data entry and document verification.
- Proven capacity for effective time management, prioritization, and efficient multi-tasking in a fast-paced environment.
- Proficiency with computer systems and data management.