General Summary
We are looking for a Client Service agent to serve as the primary point of contact for our debt settlement program. In this role, you will provide high-quality support, resolve routine inquiries using established guidelines, and ensure all client records remain accurate and compliant. This position requires excellent communication skills, attention to detail, and the ability to work in a structured, metrics-driven environment.
Core Responsibilities
- Client Advocacy: Deliver empathetic, professional support via inbound and outbound calls.
- Data Integrity: Maintain precise documentation in the CRM (Forth) and verify client identities following strict security protocols.
- Problem Solving: Resolve service issues using approved scripts and decision trees; escalate complex legal or financial exceptions to senior leadership.
- Efficiency: Manage a high volume of interactions while meeting strict quality and productivity metrics.
Requirements
Language
- Advanced English proficiency (C1 Level).
Experience
- Minimum of 6 months in customer service or a call center environment.
- Financial services or debt settlement experience is a plus.
Technical Skills
- Proficient in MS Office and CRM systems.
- Typing speed of 45+ WPM.
Traits
- Strong ability to multitask in a structured, metrics-driven environment.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy in documentation.
- Ability to work under pressure and meet productivity targets.